1. Agreement to these terms

These Terms of Service govern your use of https://www.primecleansolutions.online and the cleaning services provided by Prime Clean Solutions, a company based in San Pablo, California. By requesting an estimate, booking a service or using this website, you agree to these terms. If you do not agree, please do not use the site or book service.

2. Services and scope

We provide residential, commercial and specialty cleaning services as described on this website. Every engagement is defined by a written scope: a checklist of the tasks included, the property details it applies to and the agreed price. Work outside that checklist is available as a priced add-on and is only performed once approved.

Photographs, illustrations and sample results shown on this website are representative. They do not constitute a guarantee of a specific outcome on a specific surface, since results depend on material, age and prior condition.

3. Quotes and pricing

Quotes are provided free of charge and are valid for 30 days unless stated otherwise. Quotes are based on the information you provide and, where applicable, a walkthrough. If the property differs materially from what was described — significantly larger, in substantially worse condition, or requiring specialty work not disclosed — we will contact you with a revised figure before proceeding rather than adding charges after the fact.

Recurring pricing assumes the agreed frequency is maintained. If visits are skipped, the property drifts from its baseline and a reset visit may be quoted separately.

4. Scheduling, access and cancellation

We provide a two-hour arrival window for each visit and notify you if we are running outside it. You are responsible for providing safe, lawful access to the property at the scheduled time, including keys, codes, parking arrangements and pet containment where needed.

Cancellations or reschedules made at least 24 hours before the scheduled window are free. Inside 24 hours, or where our crew cannot access the property on arrival, we reserve the right to charge a fee of up to 50% of the visit value to cover committed labor and travel.

5. Payment terms

Residential invoices are due on completion of the visit unless otherwise agreed in writing. Commercial accounts are invoiced monthly with net terms stated on the invoice. We accept cash, major credit and debit cards and bank transfer. Overdue balances may be subject to a late fee permitted by California law, and service may be paused on accounts more than 30 days past due.

6. Our guarantee and how to use it

If a task on your written checklist was missed or completed below standard, notify us within 48 hours of the visit. We will return and correct the item at no charge at the earliest mutually convenient window. This guarantee is limited to re-performance of the affected work and does not include refunds for work that was performed as scoped, or for items never included in the scope.

7. Client responsibilities

To let us work safely and effectively, we ask that you:

Disclose known hazards, including pest activity, mold, biohazards, structural damage or unsafe electrical conditions.
Secure valuables, irreplaceable items, firearms, cash and sensitive documents before the visit.
Tell us in writing about surfaces requiring specialty care, such as unsealed stone, antique wood, specialty coatings or delicate fixtures.
Ensure pets are safely contained if they are anxious around unfamiliar people or equipment.

8. Work we do not perform

For safety, licensing and insurance reasons we do not perform biohazard or crime-scene remediation, mold remediation, pest control, hoarding cleanouts, exterior work requiring ladders or lifts beyond a step stool, chimney or duct cleaning, or the handling of hazardous waste. Where a job requires any of these, we will tell you and, where we can, point you to a licensed specialist.

9. Damage, loss and liability

We carry general liability insurance and take responsibility for damage caused by our negligence. Report any suspected damage within 48 hours of the visit so we can inspect it, document it and resolve it through repair, replacement or our insurer. We are not liable for pre-existing wear, failures of previously damaged or improperly installed items, or damage arising from a condition you were aware of and did not disclose.

To the fullest extent permitted by California law, our total liability arising from any single engagement is limited to the amount paid for that engagement. Nothing in these terms limits liability that cannot lawfully be limited.

10. Non-solicitation of employees

Our technicians are trained employees. If a client hires or engages one of our team members directly for cleaning work within 12 months of their last service visit, a placement fee may apply to cover recruitment and training costs. If you would like to discuss hiring someone from our team, speak to us first and we will handle it fairly.

11. Website use and intellectual property

The text, layout, illustrations, logo and code on this website are the property of Prime Clean Solutions or used with permission, and may not be copied, republished or used to train commercial systems without written consent. You agree not to attempt to disrupt the site, probe it for vulnerabilities or use automated tools to extract content at scale.

12. Governing law and changes

These terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts serving Contra Costa County. We may update these terms from time to time; the version published on this page at the time you book applies to that engagement.

Questions about these terms? Email info@primecleansolutions.online or call (510) 422-2178.

Terms of Service