1. Who we are

Prime Clean Solutions is a residential and commercial cleaning company based in San Pablo, California, operating the website at https://www.primecleansolutions.online. In this policy, “we,” “us” and “our” refer to Prime Clean Solutions, and “you” refers to any visitor to this website or client of our services.

If you have questions about this policy or how your information is handled, contact us at info@primecleansolutions.online or (510) 422-2178.

2. Information we collect

We collect only what we need to quote, schedule and deliver cleaning services:

Contact information you submit through our estimate form, by email, phone or text: name, phone number, email address and service address.
Property details you choose to share: square footage, room counts, surface types, access instructions and any special requirements.
Service records: visit dates, scopes performed, invoices, payments and correspondence.
Technical information collected automatically by our hosting provider, such as IP address, browser type, referring page and pages viewed.

We do not collect payment card numbers through this website. Payments are processed by third-party processors, and card data is handled by them under their own terms.

3. How we use your information

Your information is used to prepare quotes, schedule and perform services, communicate about appointments, issue invoices, respond to questions and maintain records required for tax, insurance and legal purposes. With your consent, we may also send occasional seasonal reminders or service updates, which you can stop at any time by replying to any message.

We do not sell your personal information, and we do not share it with advertisers. Access instructions such as lockbox codes and alarm details are treated as confidential, restricted to the crew assigned to your property, and deleted when service ends.

4. Who we share information with

We share information only where necessary to run the business:

Our employees, limited to the crew and supervisors assigned to your property.
Service providers such as our scheduling software, email provider, payment processor and website host, each bound to handle data only on our instructions.
Professional advisers and insurers, where required to resolve a claim.
Authorities, where disclosure is legally required.

5. Cookies and analytics

This website uses only the cookies necessary to load pages and remember basic preferences. If analytics or advertising tools are added in the future, this policy will be updated and, where legally required, consent will be requested before those tools load. You can block or delete cookies through your browser settings at any time; the site is designed to work without them.

6. How long we keep information

Estimate requests that do not become bookings are retained for up to 24 months so we can pick up the conversation if you return. Client service and financial records are retained for the period required by California and federal tax and insurance rules, then securely deleted. Access credentials are deleted immediately when a service relationship ends.

7. Your privacy rights

If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you the right to know what personal information we hold about you, to request a copy, to request correction or deletion, and to not be discriminated against for exercising those rights. Because we do not sell personal information or share it for cross-context behavioral advertising, there is nothing to opt out of in that respect.

To make a request, email info@primecleansolutions.online with the subject line “Privacy Request.” We will verify your identity, respond within the timeframes required by law, and confirm in writing when the request has been completed.

8. Security

We limit access to client information to the people who need it, use reputable providers with encryption in transit, and require unique credentials for our internal systems. No method of transmission or storage is perfectly secure, so we ask that you avoid sending sensitive information such as full card numbers by email or text.

9. Children's privacy

Our services are marketed to adults and this website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our forms, contact us and we will delete it.

10. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The “last updated” date at the top of the page always reflects the current version, and material changes will be announced on this page. Continuing to use the site or our services after an update means you accept the revised policy.

Questions? Write to info@primecleansolutions.online, call (510) 422-2178, or use our contact form.

Privacy Policy